Question 1

Can I upload 23andMe or AncestryDNA raw data?

Accepted Answer

Yes. Download your raw data file from your 23andMe or AncestryDNA account and bring it to mygenestory.com/upload. We also accept raw data from MyHeritage, FamilyTreeDNA, and LivingDNA. Your file stays yours. We never sell your DNA data. We keep your DNA file so you can unlock more reports without uploading again. Email ask@mygenestory.com anytime and we'll delete it within 30 days of your request. Step-by-step guides: How to Download and Upload 23andMe Raw Data (/blog/upload-23andme-raw-data) and How to Upload AncestryDNA Raw Data (/blog/upload-ancestrydna-raw-data).

Question 2

Which file formats do you accept?

Accepted Answer

We accept raw data text files from the major consumer DNA services: 23andMe (.txt), AncestryDNA (.txt), MyHeritage (.csv), FamilyTreeDNA (.csv), and LivingDNA (.txt). Tab-separated .tsv files also work. Zipped or unzipped files are accepted. If you tested somewhere else and your file lists rsIDs (lines starting with "rs" followed by numbers), email ask@mygenestory.com and we'll tell you whether it can be read.

Question 3

Where do I find my raw data file?

Accepted Answer

Sign in to the DNA service you tested with and look in account or DNA settings for an option such as "Download raw data" or "Download DNA data." Most services email you a download link once the file is ready. Save the file to your computer, then bring it to mygenestory.com/upload. Timing is set by your provider, not us. AncestryDNA says its email can take up to 24 hours; 23andMe says a request usually takes about a week and can take up to 30 days. Menu names change from time to time, so check your provider's help center if a button has moved. A separate guide covers what to do with 23andMe raw data (/blog/what-to-do-with-23andme-raw-data).

Question 4

What happens after I upload?

Accepted Answer

Your browser checks the file format first, so obvious mix-ups are caught before anything is sent. Add your email and choose Submit for my DNA Story. After you buy, your order email includes a private link to upload your file. The link works for 30 days. We record the request and show you a receipt number. After you purchase, your order email includes a private link to upload your file. That link stops working 30 days after the email. Your DNA Story is delivered within 3 working days after we receive your file. You can browse optional trait reports at any time. Keep your receipt number in case you need to contact us about a specific upload.

Question 5

Do you sell my genetic data?

Accepted Answer

No. We never sell your DNA data. We keep your DNA file so you can unlock more reports without uploading again. Email ask@mygenestory.com anytime and we'll delete it within 30 days of your request. You decide which file to check and when. After you purchase, your order email includes a private link to upload your file. That link stops working 30 days after the email. Our privacy policy at mygenestory.com/privacy explains what we collect and how we use it.

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