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Delivered within 3 working days after we receive your file · Full refund if we can't read your file

My Gene Story
My reports

8 Oct 2026

Refund

Gut kit interest and the deeper sequencing list have no charge, so there is nothing to refund for joining them.

DNA Story

Your DNA Story is a personal digital report. Once it has been delivered, purchases are not refundable.

If we can't read the file you send us, or we can't deliver your DNA Story, we'll refund you in full.

How to ask

  1. To ask about a refund, email ask@mygenestory.com with your order number.
  2. Include the email you used and which report you bought
  3. We will reply with the next step