Last updated: 17 October 2026
Terms of Service
These terms are an agreement between you and Virtus Nutrition Pvt Ltd (CIN U15400MH2013PTC240768), 6th Floor, 601, Corporate Centre, Nirmal Lifestyle, LBS Marg, Mulund West, Mumbai 400080. My Gene Story is a brand of The Gene Box.
The service
You send us a raw DNA data file you already have, and we produce a DNA Story report from it. We deliver your report within 3 working days after we receive a readable file. If we can't read your file, you get a full refund.
Price
The DNA Story is $24.99. The price is shown at checkout. Payment is processed by Shopify and PayPal.
Eligibility and your file
- You must be 18 or older.
- Only send a file that is your own, or one you have the legal right to share with the person's consent.
- Before we process the file, you must give explicit consent for us to process your genetic data.
Not medical advice
Reports are for informational and educational purposes. They are not medical advice and are not intended to diagnose, treat, cure or prevent any disease. Talk to a qualified professional before making health decisions.
Refunds
See our Refund policy. If we can't read your file, you get a full refund.
Privacy
Our Privacy Policy explains how we handle your data. We keep your DNA file so you can unlock more reports without uploading again. Email ask@mygenestory.com anytime and we'll delete it within 30 days of your request. We never sell your DNA data.
Liability
To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability is limited to the amount you paid. Nothing in these terms limits rights you have under consumer law that can't be excluded.
Law
These terms are governed by the laws of India, and the courts of Mumbai have jurisdiction. If you're a consumer, you keep any mandatory protections of the country where you live.